Director of Property Operations

Director of Property Operations

The Claridge Hotel – Atlantic City, NJ

Position Summary

The Claridge is seeking a hands-on, results-driven Director of Property Operations to take full ownership of the building’s performance—from core infrastructure to guest-facing presentation and major capital projects. Operating above the Chief Engineer, this role drives strategy, execution, and accountability across engineering, maintenance, and capital improvement functions, ensuring the building operates efficiently while maintaining exceptional standards across guest rooms, public spaces, and back-of-house systems.

Key ResponsibilitiesInfrastructure & Building Systems

• Provide full oversight of all building systems including HVAC, electrical, plumbing, refrigeration, and life safety systems

• Ensure preventative maintenance programs are structured, executed, and continuously optimized

• Maintain compliance with all regulatory, safety, and operational standards

• Manage vendor relationships, negotiate service agreements, and hold partners accountable for performance

• Lead energy management and cost-efficiency initiatives

• Oversee emergency response readiness and incident management

Guest Rooms & Public Space Maintenance

• Establish and enforce maintenance and presentation standards across:

  • Guest rooms

  • Hallways and corridors

  • Lobby, public areas, and meeting spaces

  • Food & beverage outlets (in coordination with operations)

• Partner with Housekeeping and Front Office to drive room readiness and minimize out-of-order inventory

• Ensure rapid response to guest service issues and maintenance requests

• Identify trends and implement long-term solutions to recurring issues

• Maintain high standards in finishes, lighting, fixtures, and overall appearance

 Capital Projects & Property Improvements

• Lead all renovation, refresh, and repair initiatives across the property

• Develop and manage CapEx plans, budgets, and timelines

• Oversee all trades including carpentry, painting, electrical, flooring, and wall coverings

• Manage bidding, vendor selection, and contractor oversight

• Ensure projects are completed on time, within budget, and with minimal operational disruption

• Align improvements with ownership priorities and long-term asset strategy

Leadership & Team Oversight

• Directly manage the Chief Engineer and Maintenance team

• Establish clear expectations, performance standards, and accountability measures

• Recruit, develop, and retain a high-performing team in a non-union setting

• Create flexible staffing models aligned with occupancy and business demand

• Drive productivity, efficiency, and cross-functional collaboration

• Partner closely with the General Manager and department heads on property strategy

Flexible Workforce Environment

• Foster a culture of ownership, accountability, and flexibility across all maintenance functions

• Ensure team members are cross-trained and capable of supporting multiple disciplines when needed

• Maintain consistent performance management, coaching, and development practices

• Drive efficiency in scheduling, labor utilization, and task execution

• Lead by example with a direct, solutions-oriented approach

What We Are Looking For

A decisive, hands-on leader who can operate at both a strategic and operational level, someone who can hold teams accountable, move projects forward, and ensure the property consistently meets both performance and presentation standards.Why Join The Claridge

The Claridge is a historic Atlantic City property with significant opportunity for continued growth and enhancement. This role offers the chance to take ownership of a highly visible operation and directly impact both the guest experience and the long-term value of the asset.