What time is hotel check-in? You may check in any time after 4:00 p.m. every day. – Can I check in early? Early check is based on availability upon your arrival.
What time is hotel checkout? Standard checkout time is 11:00 a.m. After you have surrendered your room keys at checkout, you can store your luggage at Bell Services
Can I check out after 11:00 a.m.? Late check outs can be requested on the morning of departure. During times of high occupancy, late check outs may not be available. Please call the Hotel Operator on your day of departure to request a late check out.
What forms of I.D. are accepted at The Claridge Hotel? A valid state issued ID, military ID, and passport.
What forms of payment are accepted? American Express, Visa, MasterCard, and Discover.
What is the minimum age to book a reservation? All guests must be 18 years of age or older to secure a reservation.
The person I’m sharing a room with is arriving before me, can they check in first? Please be aware that whomever checks in first will be responsible for a hold authorization on a credit card equal to the full amount of the stay plus the $100 security deposit.
What are the parking fees? Guests of The Claridge Hotel have the option of both valet parking and self-parking. The parking fee is $35 + tax per day for valet and $25 + tax for self-parking. The valet parking fee is charged to the room and can be paid at check out. The self-parking fee must be paid immediately upon entering the self-park garage and cannot be charged back to the room. * Parking fees subject to change.
Does the hotel charge a resort fee? Yes, The Claridge Hotel charges a resort fee for each night of the reservation. This fee is charged to all guests checking in to the hotel and cannot be waived. The current fee is $18.00 per night.
How late can my reservation be held? Reservations are guaranteed until 12:00 a.m. on your arrival date. If you will be arriving after this time please contact the hotel to request a late arrival.
What is the cancellation policy? Reservations may be cancelled at no charge up to 48 hours prior to arrival. No-show reservations will be charged one full night room and tax.
Is the pool currently available for guests? We’re currently working on improvements to the pool area, and for the safety of our guests, the pool section will remain closed until further notice.
Does the hotel have a spa/whirlpool tub? No, there are no spa facilities available in the hotel.
Is there a charge for additional guests in the room? Yes, our rates are based on double occupancy. The maximum occupancy for most rooms is 4 people. A charge of $20 is assessed for each additional person.
Does the hotel offer any discounts or packages? Please check the Rooms section of our site for updated information. You may also contact the reservations team at 844-224-7386.
Is there a refrigerator/microwave/coffee maker in the room? The hotel provides small refrigerators in each room along with in-room coffee makers. Microwaves are not available and cannot be requested.
Does the hotel offer a continental breakfast? Breakfast is served daily beginning at 7am at The Twenties Italian Bistro. The hotel does not offer a complimentary breakfast.
Where can I get something to eat? The Twenties Italian Bistro is open daily from 7am – 2pm serving breakfast and lunch, and 5pm – 10pm for dinner. The VÜE rooftop bar and lounge is open from 11am – Midnight on the 23rd floor of the hotel and serves lunch and small plates. Hours can vary based on hotel occupancy.
Is there room service? Room service is provided by the Hotel and is available 7 Days: 7am – 2pm for breakfast and lunch, and 5pm – 10pm for dinner.
Is there a casino in the hotel? No, The Claridge Hotel is no longer affiliated with any casino property nor do we have a casino floor for gambling. Should you wish to play in a casino you can take the elevator to the 2nd floor and walk in to Bally’s Casino Hotel for gaming options.
What are the hotel terms and conditions? Room rates are based on double occupancy and are subject to a 13.625% room tax plus a $1.00 destination fee and resort fee of $18 per day per room. If you alter your arrival/departure date rates are subject to change. Early departures may result in additional fees applied at checkout. Reservations guaranteed until midnight (12:00 a.m.) of date of arrival. 48 Hours Cancellation notification required to avoid one night room and tax. No shows will be charged one night room and tax. Valid cancellation number is required for refund. Credit card required at time of check-in for $100 security deposit. No Cash Deposit. Security Deposit hold will release 5-7 business days after checkout. The length of release time is based on your credit card company. Debit cards may take longer to release the hold. Must be 18 years of age to check in and must present valid state issued photo identification. Room location requests (ex. High floor, away from elevator, adjoining rooms etc.) are noted but are not guaranteed and will be honored on a space-available basis. Each adult guest must be registered with proper identification. Hotel key will be required to access hotel guest elevators. Maximum number of guests in each room is 4 additional costs of $20 per person. Cots available for king bedroom types only at an additional charge of $20.00 per day. Regardless of billing or master account arrangements, you are liable for any and all charges posted to your room(s). You are further liable for all damages to the room(s) caused by you or your guests/invitees during your stay. The Claridge Hotel is a non-smoking facility. Should there be evidence of smoking in your room you will incur a minimum deep cleaning fee of $400 charged to your account. Parties and excessive noise are prohibited in guest rooms and may result in eviction and additional costs. Groups of 15 rooms or more, please call 1-844-224-7386 and ask for the Hotel Sales Department. Only personal coolers no larger than 12” x 12” will be permitted in the hotel. Excessive amounts of food and beverage may not be brought into the hotel. Any type of alcoholic beverages being transported up to a guest room or suite in excess of two six packs or two bottles of alcohol is not permitted. No cases of beer or alcohol will be permitted up to a guest room. Your Email Address may be used by The Claridge Hotel to notify you of Discounts, Promotions, and Internet Only Offers. If you do not wish to receive offers, please notify The Claridge Hotel in writing or Opt Out when you receive an email. The Claridge Hotel will not share any information regarding a customer’s account with vendors outside The Claridge Hotel.
Are pets allowed? No pets are allowed.
Does the hotel offer bike rentals? No, however, there’s a City Bike Rental conveniently located right outside the hotel’s front entrance and available to all customers.